Analyzing the existing systems and processes, determining the strengths and weaknesses of the organization and of the IT management processes, and proposing an improvement roadmap compliant with ITIL

Introducing the CIO and their Senior Managers to ITSM and ITIL. Raising awareness on the added-value of a process approach before a tool approach. Immersion shows managers and decision-makers understand how ITIL is going to help them achieve their goals.

Assisting the IT deparment in defining an ITSM transformation program. Defining priorities, breaking down the program, writing project charters.

Jointly with IT Applications Development and IT Operations, animating workgroups to define functional and technical requirements, in compliance with the scope defined by the IT department.

Assisting the CIO, Program Manager or the Procurement Department in selecting software or service providers to implement ITIL processes and/or select an ITSM tool.

Animating the project team to define one or more ITIL processes. Assisting in defining the project scope. Providing methodology to define the process. Writing the process document. Defining the RACI matrix. Defining and helping map roles within the organization of the IT department. Defining KPIs and report specifications. Providing tool specifications related to the process. Assisting in defining training documents. Training your company's trainers.

Coordinating the implementation projects for ITSM processes and tools. Defining key performance indicators for project monitoring. Cost control, project delivrables and deadlines. Reporting to the CIO. Defining and coordinating the internal and external communication plans. Interacting with the business representatives of the organization.